Resume

Geoffrey W. Shilling

Geoffrey@GeoffreyShilling.com

SUMMARY OF QUALIFICATIONS
  • Three years experience as divisional Local Area Network (LAN) Administrator
  • Two years experience as divisional work center supervisor
  • Ability to make difficult decisions in a fast-paced, dynamic environment
  • Good customer service skills
  • Capacity to function as a team player and alternately work independently to achieve objectives
  • Ability and desire to learn new technologies quickly
  • Well-organized, able to set priorities, and meet deadlines
  • Designed, created, and maintained the website ComputerTipsforFree.com

SKILLS

  • HTML, CSS, WordPress
  • Microsoft Office Suite, Microsoft Windows 2000, Numara Track-It! Technician Client, WinVNC
  • TCP/IP, Active Directory

EMPLOYMENT

1/2011-Present
Impact Employment Solutions, Findlay, OH
Machine Operator
Maintain equipment in an operational state to maximize productivity.
  • Advised supervisors of material and equipment concerns to prevent downtime and maximize productivity
  • Worked independently and with other machine operators under minimum supervision
  • Developed a working knowledge of various tools and methods used for troubleshooting and repairing machines
12/2009-12/2010
Firstsource Solutions, USA, Louisville, KY
Technical Support Analyst I
Provided technical support in a company of 1,000+ employees.
  • Updated and maintained help desk software to track problems and solutions
  • Provided support for local and remote users
  • Responded courteously and efficiently to user inquiries with live chat, e-mail, remote software, and over the phone
  • Performed hardware and software upgrades
  • Worked individually and as part of a team to troubleshoot and resolve issues
  • Installed, configured, and maintained hardware, software, network devices and other peripheral devices
  • Scanned and repaired computers infected with malware
  • Recovered data from corrupt drives
7/2004-7/2009
United States Navy, Pearl Harbor Naval Station, Pearl Harbor, HI
Electronics Technician, Submarines
Maintained, troubleshot, and repaired all electronic equipment used for navigation.
  • Divisional LAN Administrator and work center supervisor for two divisions
  • Skills: Computer hardware troubleshooting, planning, detail-oriented, electronics, organization and time-management, customer support
  • Created, configured, and maintained user and group accounts for 100+ personnel within Active Directory
  • Planned and coordinated all preventative maintenance for two separate work centers
  • Ensured complete and accurate documentation and paperwork of maintenance
  • Created images of laptops to easily build or restore workstation configuration upon receipt or for quick recovery and minimize downtime
  • Provided network administration and support for 25+ workstations with 100+ end-users
  • Troubleshot connectivity issues along with hardware and software
  • Created and maintained a Microsoft Access database to control inventory of 500+ entertainment items for the ship
  • Answered user inquiries regarding computer software and hardware to resolve issues
  • Set up equipment, performed proper installation of cables, operating systems, and appropriate software
  • Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
12/2000-7/2004
Island Enchantments, Rawson, OH
Owner
Planned, set up, and operated a ceramic business.
  • Skills: Customer support, web design, inventory management, organization and time-management
  • Maintained an inventory of 800+ items
  • Planned, designed, and created a business website from scratch
  • Coordinated with customers to ensure their requirements were met
  • Managed all features of business, including client service, sales, buying, and accounting

EDUCATION

2000-2004
Devry University, Columbus, OH
Bachelor of Science, Computer Information Systems